Frequently Asked Questions
What payment methods do you accept?
We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal.
When will I be charged?
Payment is charged immediately after security checks from your bank issuer and Captiva have been authorized.
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.
How long will my order take to be processed?
We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.